Who it is for
Any device relationship intended to continue past the first invoice: capital equipment, consumables, medical devices and recurring supply alike.
After-sales
Spare parts coordination, service escalation, installation support and training logistics after delivery.
Next step
Scope
What is included
The scope of services is tailored to each client and is not limited to the activities listed below. Specific priorities, deliverables and responsibilities are agreed in writing before work begins.
- 01
Named escalation contact
- 02
Warranty and post-delivery liaison
- 03
Spare parts routing
- 04
Installation and training coordination
- 05
Tender and pricing notes where engaged
- 06
Manufacturer escalation path in writing
What you get at the end
A working partnership after delivery: parts, warranty liaison, escalation and a person who still answers. That is the basis for repeat transactions, not a closed ticket.
Next step
Ready to scope this work?
Send the device category, market and timeline. We reply with what this service covers for your case.